Here are the steps to activate your plan with your eSIM enabled phone.

If you’re new to Vodafone, you’ll need to first transfer your number to us and follow the steps below with your eSIM enabled phone.

If you’re already with Vodafone on a postpaid or prepaid plan, you’ll need to swap your current physical SIM through our SIM swap process through My Vodafone and follow the steps below with your eSIM enabled phone. Once you’ve completed the SIM swap, ensure you remove the physical SIM from your phone.

In preparation for activating your plan on an eSIM enabled phone, make sure you have the following:

• The eSIM enabled phone you’ll be using with your new plan. Connect this phone to the internet through either Wi-Fi or a mobile network.
• Your eSIM QR code displayed on another device or as a printed copy for you to scan
• Your 4-digit eSIM Confirmation Code

If you would like to change between a physical SIM and an eSIM, follow our SIM swap journey through My Vodafone or head to your nearest Vodafone store. Once you’ve completed the SIM swap, ensure you remove the physical SIM from your phone.

You will need to have a valid email address connected to your Vodafone account in order to complete a physical SIM swap to eSIM. To update your email address, please head in store or call 1300 650 410.

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• To use a prepaid plan with eSIM, you must first activate your prepaid plan on a physical SIM and then swap to eSIM online through our SIM swap processin My Vodafone and follow the eSIM activation steps. You can also SIM swap your physical SIM to eSIM by heading in store. You will need to have a valid email address connected to your Vodafone account in order to complete a SIM swap to eSIM.

To update your email address, please head in store or call 1300 650 410.

My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and the App Store for iOS devices.  If you access the app through your mobile phone on our network, My Vodafone will automatically load without requiring you to login.  Most My Vodafone features are free-rated so when you access the app, the data won’t be taken from your allowance if you’re in Australia and if you’re using a Vodafone Australia SIM card in your device.

Our widget for Android devices has been retired. Instead, check your usage through the My Vodafone app. To access the My Vodafone app, simply click on the app icon. If you’ve previously installed the widget, it’s best if you uninstall the widget as it won’t function anymore.